How to make a P2P withdrawal?

Modified on Wed, 20 Mar 2024 at 05:26 PM

Step 1: Choose the 'Sell' option from the 'Buy/sell' menu

Step 2: Choose the payment method —previously configured— with which you want to make your P2P withdrawal.

Step 3: Indicate the amount of money you wish to withdraw and press sell, you will automatically get the best exchange rate offer.

Step 4: Review the exchange rate and the total amount of money you will receive, and hold down the 'Accept' button.

Step 5: Wait until the transaction status updates to accepted and observe the data from where the money will be sent.

Step 6: Wait for the notification of 'Transaction confirmed' and check that the withdrawn money has been credited to your external payment method.

Step 7: Hold down the 'Received Funds' button to release the security deposit to your buyer.

When you receive the payment receipt, you will release the funds only when you can access your bank account or electronic wallet to see the balance as available. If the funds are not in "Available" status or you cannot access your account, do not release the funds. Do not allow your counterparty to pressure you into releasing them.

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