Inform the counterpart via the transaction chat that the amount of funds received is different from the agreed amount.
Higher amount received:
- Ask what payment concept to set for the refund of the excess amount received.
- Return the excess amount received.
Lower amount received:
- Presuming good faith, politely alert the counterpart that less funds have been received.
- Indicate the missing amount.
- Specify a payment note to receive the missing amount. If the counterpart refuses to acknowledge the missing amount, initiate a dispute and add evidence of the lower amount of payment received.
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