What to do if less or more funds than agreed upon are received

Modified on Thu, 14 Mar 2024 at 01:25 PM

Inform the counterpart via the transaction chat that the amount of funds received is different from the agreed amount.

Higher amount received: 

  1. Ask what payment concept to set for the refund of the excess amount received.
  2. Return the excess amount received.

Lower amount received: 

  1. Presuming good faith, politely alert the counterpart that less funds have been received.
  2. Indicate the missing amount.
  3. Specify a payment note to receive the missing amount. If the counterpart refuses to acknowledge the missing amount, initiate a dispute and add evidence of the lower amount of payment received.

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